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Answers for Folio PMS administrators

Support Center › Publishing & the Booking Site › KB-C6-04

Listing changes aren’t showing on the booking site

KB ID: KB-C6-04 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: You edited details/amenities but the public listing hasn’t changed.

Resolution:

  1. Open Live Preview (Desktop/Mobile) — it always renders the current saved state, so check there first.
  2. Remember details and amenities changes flow to external channels on the next Channex re-sync (see the Integrations category).
  3. If Live Preview shows the change but the public URL doesn’t after a reasonable interval, escalate to your SnowSand administrator.

Publish state and content sync are separate: publishing controls visibility, Channex controls the channel mirror.

Didn’t find your answer? See the Known Issues & Escalation category.