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Answers for Folio PMS administrators

Support Center › Cleaning Companies & Notifications › KB-C4-01

Creating a cleaning company

KB ID: KB-C4-01 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: You need to add a cleaner before you can assign it to properties.

Resolution:

  1. Open Cleaning Companies in the sidebar.
  2. Click + Add Company.
  3. Fill in: Company Name* and Contact Name* (required); Email and/or SMS Phone (at least one is required); optional Rate per Clean ($) and Notification Preference.
  4. Click Add Company to save.
Notification PreferenceMeaning
Email onlyNotifications go to the company email address
SMS onlyNotifications go to the SMS phone
Both (email + SMS)Notifications go to every channel listed

To edit later, click Edit on the company row and Save Changes. Deactivate retires a company you no longer work with.