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Answers for Folio PMS administrators

Support Center › Cleaning Companies & Notifications › KB-C4-05

Property shows “No rate set”

KB ID: KB-C4-05 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: The Cleaning Company section shows the rate as “No rate set”.

Resolution:

The rate comes from the company’s Rate per Clean ($) field, not from the property.

  1. Open Cleaning Companies and click Edit on the company row.
  2. Set Rate per Clean ($) and Save Changes.
  3. Reopen the property card — the rate now shows on the Cleaning Company section.

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