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Answers for Folio PMS administrators

Support Center › Getting Started & Account Access › KB-C1-02

First login: changing your temporary password

KB ID: KB-C1-02 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: You just received your credentials and are signing in for the first time.

Resolution:

Your first login will immediately ask you to change your temporary password.

  1. Open the Folio PMS admin app and go to the Sign in page.
  2. Enter your email address and temporary password, then click Sign in.
  3. When prompted, choose a new, strong password and confirm it.

This account can edit live listings, change guest-facing emails and publish properties. Use a strong, unique password.