Can’t sign in
What you’ll see: Your email/password is rejected, or you never received credentials.
Resolution:
Run through this checklist in order:
- Check you are using the exact email address your administrator provisioned.
- On the sign-in page, click Show next to the password field to double-check what you typed.
- If you changed your temporary password at first login, use the new password — not the one from the email.
- Still locked out? Contact your SnowSand administrator to reset your credentials — there is no self-service password reset today.
If you can sign in but something looks wrong after login (missing menus, blank dashboard), sign out fully and sign back in before reporting the issue.
Didn’t find your answer? See the Known Issues & Escalation category.