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Answers for Folio PMS administrators

Support Center › Guest Emails & Templates › KB-C5-01

Setting up Check-in Instructions

KB ID: KB-C5-01 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: You want guests to receive door code, WiFi, parking and house rules automatically.

Resolution:

  1. Expand the property card and open Check-in Instructions.
  2. Fill in what guests need on arrival day: Door Code, WiFi Network (SSID) + WiFi Password (use Show to verify), Parking Instructions, House Rules, Local Recommendations.
  3. Click Save Instructions.

Anything left blank shows as Not set and is simply omitted from guest emails — blank fields never render as empty headings.