Customizing the pre-arrival and post-stay templates
What you’ll see: You want your own subject line or wording for the system emails.
Resolution:
Two system emails are configurable per property:
| Template | Sent | System default subject |
|---|---|---|
| Pre-Arrival Email | 48 hours before check-in, with door code, WiFi, parking & house rules | “Your check-in instructions — we can’t wait to welcome you!” |
| Post-Stay Review Request | The day after check-out, with a channel-appropriate review link (Airbnb/VRBO/direct) | “Thank you for your stay — we’d love your review!” |
- Expand Guest Email Templates on the property card.
- For each template, optionally set a Custom Subject Line and Custom Body Text — both are explicitly optional.
- Click Preview email to read the rendered message.
- Click Save Templates.
Leave both fields blank to keep the system default, which automatically merges your Check-in Instructions (pre-arrival) or the right review link (post-stay).