Post-stay review link points to the wrong channel

KB ID: KB-C5-05 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: The review request email’s link doesn’t match where the guest booked.

Resolution:

The Post-Stay Review Request sends a channel-appropriate review link (Airbnb/VRBO/direct) the day after check-out.

Confirm which channel the reservation came from — the link follows the booking channel.
Use Preview email on the template to see the rendered message before guests do.
Mismatch persists? Escalate to your SnowSand administrator with the reservation reference.

Didn’t find your answer? See the Known Issues & Escalation category.