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Answers for Folio PMS administrators

Support Center › Photos & Hero Images › KB-C3-02

“Sorting photos…” seems stuck

KB ID: KB-C3-02 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: The sorting indicator has been showing for a while and the gallery hasn’t appeared.

Resolution:

AI sorting usually finishes in well under a minute. Keep the panel open while it runs.

  1. Wait at least ~2 minutes before acting.
  2. If it’s still spinning after that, refresh the page and reopen the Photos panel.
  3. Your photos upload regardless — the sort is a post-upload step, so nothing is lost by refreshing.

Once sorting clears, photos appear as an ordered gallery with per-photo actions: Preview, Set as hero, Rotate, and Delete.