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Answers for Folio PMS administrators

Support Center › Properties › KB-C2-01

Can’t find a property in the list

KB ID: KB-C2-01 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: You know the property exists but can’t see its card on the Properties page.

Resolution:

The Properties list supports search and three status tabs.

  1. Use the search box — it matches name, street address, city, or region.
  2. Check the status tabs: All, Published, Draft. A property you just created will be under Draft.
  3. Confirm you are signed in with the account that owns/has access to the property (see Signed in as in the sidebar).

Tab counts update as you publish and unpublish — if Draft is non-zero, expand it.