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Support Center › Properties › KB-C2-05

Deleting a property safely

KB ID: KB-C2-05 · Audience: None · Applies to: Folio PMS admin (web) · Last verified: September 6, 2026 · Last updated: September 7, 2026

What you’ll see: You want to remove a property, or the Delete button appears to do nothing.

Resolution:

There is a known UI bug: the Delete button on a property card currently raises no confirmation dialog and can appear to do nothing. Deletion still works via the API, and a fix is queued.

Until the confirm-dialog fix ships, do not attempt to delete properties from the UI — ask your SnowSand administrator to perform and confirm the deletion instead.

Deletion is permanent for the booking-site listing, so confirm the property has no active reservations first.

Didn’t find your answer? See the Known Issues & Escalation category.